Frequently Asked Questions

Our jewellery is adorned with lab-created diamonds for two significant reasons. Firstly, natural pink diamonds are rare and expensive, making them a luxury for the few. Secondly, by using lab-created diamonds, we can offer our beautiful pieces at a more affordable price, making them accessible to a wider range of customers.

Lab-created diamonds are indeed real diamonds in every sense except their origin. Here's why:

1. Chemical Composition: Lab-created diamonds have the same chemical composition as natural diamonds. Both are composed of carbon atoms arranged in the crystal structure characteristic of diamonds. This means they exhibit the same physical and chemical properties.
2. Physical Properties: Like natural diamonds, lab-created diamonds are extremely hard and durable. They are suitable for everyday wear and can withstand the rigors of daily life.
3. Optical Properties: Lab-created diamonds possess the same brilliance, sparkle, and fire as natural diamonds. They are cut and polished using the same techniques to maximize their optical beauty.
4. Grading and Certification: Lab-created diamonds are graded using the same criteria as natural diamonds—based on the 4Cs (cut, color, clarity, and carat weight). They can also be certified by gemological laboratories like GIA (Gemological Institute of America) or IGI (International Gemological Institute).
5. Advantages of lab-created diamonds: Ethically sourced diamonds are produced in controlled environments using advanced technology. They eliminate the environmental and social concerns associated with mining natural diamonds, making them a responsible choice for the socially and environmentally conscious consumer. In summary, while the origin of lab-created diamonds differs from that of natural diamonds, they are chemically, physically, and optically identical. Whether discussing durability, beauty, or certification, lab-created diamonds meet all the criteria of "real" diamonds, offering a sustainable and ethical alternative without compromising on quality.

Yes, we have a money-back guarantee. If you are not satisfied with your purchase, you have 30 days after receiving the item to send it back for a full refund. Please contact us so we can arrange the return using a pre-paid return shipping label, which we will provide free of charge.

Each item is hand-crafted at the time of your order. The average time from the order date until it is in your hands is between two and three weeks. We will email you along the way to update you on the status. Once the item is shipped, the tracking information from UPS will also be sent your way.

There is no shipping charge as long as you are in Canada or the Continental United States. If you are ordering from anywhere else, please contact us, and we will provide you with a shipping quote.

Finding out your ring size can be done in several ways:

1. Using a Ring Sizer Tool: Many jewellery stores offer ring sizer tools that you can use to measure your finger. These tools usually consist of a set of rings in various sizes. You can try them on until you find the one that fits comfortably.
2. Visit a Jewellery Store: Visiting a local jewellery store is a reliable option. They have professionals who can measure your finger using a ring sizer tool or sizing rings.
3. Use a Printable Ring Size Guide: Online printable ring size guides are available from jewellery websites. These guides provide a strip of paper with markings for different ring sizes. You wrap the paper around your finger and mark where it overlaps to determine your size.
4. Measure with a String or Strip of Paper: You can also measure your finger using a piece of string or a strip of paper. Wrap it around your finger and mark where it overlaps. Then, measure the length in millimeters. Use a sizing chart (available online) to convert the measurement to your ring size.
5. Use an Existing Ring: If you already have a ring that fits the same finger you want to wear the new ring on, you can measure the inside diameter of the ring. Match this measurement to a ring size chart to determine your size.
6. Consider the Fit: A ring's fit can vary depending on its width. Wider rings usually require a larger size for a comfortable fit than narrower rings.

Measure your ring size accurately to ensure it fits comfortably. If you're unsure, consult with a jeweller for professional advice and measurement.

Lastly, if the ring does not fit once you receive it from us, you can ship it back to us at your expense to adjust the size. We will not charge you to resize the ring or for the shipment back to you once the adjustment has been completed.

Yes, you can change the stones or the color of the gold. Please get in touch with us with your wishes, and we will let you know if there are any price differences.

Wholesale pricing is available. Please contact us for further details.

We do not have a physical store location. Our business is conducted via our online shop, which helps control our costs so we can pass the savings on to you, the consumer.  

Debbie and I personally contribute to charitable causes annually, focusing mainly on organizations dedicated to breast cancer research. Debbie dedicates her efforts to fundraising for breast cancer charities through various events. Since her initial diagnosis, both of us have volunteered hundreds of hours in support of these initiatives. 

Yes. We would love to add stories of survival to our website. Please submit your story and picture to stories@pinkribbondiamonds.com